We offer free shipping on all prepaid orders over ₹1000. Our aim is to keep shipping straightforward and customer-friendly.
Do you ship internationally?
Currently, we do not offer international shipping, but we're always evaluating ways to bring
La Nin to a global audience.
How quickly are orders processed and shipped?
Our warehouse processes and dispatches orders from Monday to Friday. Orders will be dispatched within 7 working days after being placed. Following dispatch, we will send you tracking details to help you locate your package. We strive for efficiency to ensure the prompt arrival of your La Nin products.
How can I track my order or address delivery issues?
Upon order processing, we'll share a tracking link and number with you. For any tracking and delivery concerns, our customer support team at info@organizedchaos.co.in is ready to assist.
Returns
What should I know about returns?
Initiate returns within 2 days only if the product is damaged. Used products or returns based on personal preference will not be accepted.
Received a damaged item?
We strive for perfection, but if your order arrives damaged, please reach out to us immediately at info@organizedchaos.co.in for a swift resolution.
Do you offer reverse pickup services?
Yes, we provide reverse pickup for many areas, subject to a nominal restocking fee of Rs. 100. If your area is not covered, please contact us at info@organizedchaos.co.in for alternative solutions.
How to Return an Item?
• Initiate the Return: Email us at info@organizedchaos.co.in with your order number.
• Prepare for Pickup: We'll arrange pickup within 3-4 working days. Ensure the product is in its original packaging and condition.
• Inspection and Refund: Upon receiving and inspecting the product, we'll process your refund or return. Please note that we will be unable to help with returns or exchanges, under the following circumstances:
a) If the product is damaged due to misuse/overuse.
b) If the product is used or altered by the user.
c) If the product is returned without/damaged original packaging including, price tags, and labels.
When will I receive my refund?
Refunds are processed within 10-15 working days post-inspection, credited back to the original payment method or issued as a store credit.
Can I place an exchange request?
We do not do exchanges. You will receive a refund for your returned order and can place a new order request for the product(s) you wish for.
Important Note for Our Valued Customers
Please be aware that products purchased during our clearance sale are not eligible for returns or refunds. We encourage you to carefully read the product-specific return policy available on each product page for clarity before making your purchase. Additionally, unless the product has arrived in a damaged or defective condition, it is not eligible for return.
We kindly request that return requests be made within 2 days of delivery for eligible items. Regular-priced items may be considered for refunds; however, items bought on sale or with discount codes are final and cannot be returned or exchanged. This policy ensures the integrity and hygiene of our products, allowing us to continue providing you with beauty solutions that are not only effective but also respectful of our collective health and safety.
At La Nin, we take pride in the purity and performance of our products. However, we understand that each individual's skin is unique. Here are some key points to consider regarding our return policy:
Eligibility for Returns: Our commitment to quality means we can only accept returns for products that arrive in damaged or defective condition. We strive to ensure every package reaches you in perfect shape, but should you encounter any issues, we're here to help make it right.
Skin Sensitivity and Reactions: While we stand by the gentle yet effective formulation of our products, we recognize the diverse sensitivity of skin types. We encourage a patch test on your arm before full application to ensure compatibility. All ingredients are transparently listed on our website to help you make informed choices.
Personal Preferences: We celebrate the individual preferences and diverse tastes of our clientele. However, returns or exchanges based on personal dislikes, such as the product's fragrance or colour, cannot be accommodated. This policy allows us to maintain the highest standards of hygiene and customer safety.
We appreciate your understanding and are here to support you in finding the most suitable La Nin products for your beauty journey.